Looking for information about a JVZoo Marketplace charge?
If you see a charge from "JVZoo Marketplace" or "[email protected]" on your credit card statement, it means you or a family member purchased from an online merchant that uses JVZoo to process their orders.
Find My Order
We'll send a secure one-time login link to your email address.
Chat Bot
Availability: 24/7
Instant Help: Order lookup, billing questions, and common support issues
Get immediate assistance anytime
Email Support
General: [email protected]
Response Time: Within 24 hours
For complex issues our team can't solve via chat
Frequently Asked Questions
What is "JVZoo Marketplace" or "[email protected]" on my credit card statement?
"JVZoo Marketplace" or "[email protected]" is the description that appears on your bank statement for purchases made through JVZoo. JVZoo is an established online marketplace that has been in operation for over 15 years. Our platform allows various sellers to offer a wide range of digital products to customers worldwide. This can include items such as online courses, concealed carry permits, software, ebooks, training programs, business tools, and much more.
Why do I see a charge from JVZoo?
If you're wondering why you see a charge from JVZoo on your bank statement, it's likely because you or someone in your family made a purchase from an online seller who uses JVZoo as their payment processor. JVZoo is an established platform that helps various sellers offer a wide array of digital products, which could include anything from concealed carry permits and online courses to software and business training programs.
I don't recognize this purchase. What should I do?
We understand that seeing an unfamiliar purchase on your bank statement can be concerning. Here are steps you can take:
1. Search Your Email: Look for a receipt by searching for "JVZoo", "[email protected]" or "[email protected]" - check your spam/trash folders too.
2. Use Find My Order: Enter your email and order details above to retrieve purchase information.
3. Ask Family Members: Check if anyone else in your household made the purchase.
4. Contact Us: If you still can't identify the purchase, contact our support team for assistance.
How do I get a refund?
For transactions that are within the return period, refund requests can be made through the "Find My Order" section above, or by contacting our Customer Service Team. JVZoo upholds satisfaction guarantees on transactions made through our platform.
How do I cancel a subscription?
You can cancel active subscriptions using the self-service features available through "Find My Order" above, or by contacting our Customer Service Team. Note that canceling a subscription is different from requesting a refund - if you need a refund for charges already made, please select the refund option instead.
Is JVZoo safe and secure?
Absolutely! JVZoo is committed to providing a secure and trustworthy online shopping experience. We employ SSL encryption, follow PCI DSS compliance standards, and use industry-standard security practices. We do not store credit card details on our servers, and all transactions are processed securely. Your payment information is highly secure throughout the entire process.
How do I find my order number?
Your order number appears as a series of letters and numbers. You can find it in the email receipt sent to you at the time of purchase, or on your credit card statement after "JVZoo*" or "[email protected]*".
